FAQ
Ask us the awkward ones.
Short answers. No fine print you have to go looking for.
What's this actually going to cost me?
Everything — the rate, the partner's cost, ours, your total and their number — is on one screen before you confirm. Nothing is added afterwards.
Is the rate on this website the rate I'll get?
It's indicative. It's the live rate we price transfers with, refreshed every minute, but your exact rate is locked when you request a real quote after signing in — and it's held until the quote's countdown runs out.
Where can I send money?
Between US dollars, Mexican pesos, Nigerian naira, Chinese yuan and Colombian pesos today, with more routes in build. Tell us where you send and it shapes what we build next.
What if it takes longer than I expected?
You'll see it happening rather than wondering about it. We'd rather show you a stage that's taking its time than leave you refreshing a screen that says nothing.
Will I have proof I sent it?
Yes. The receipt is ready when the transfer completes — nothing to request, nothing to screenshot.
Is Yactiva a bank?
No, and we're careful about saying so. We're a technology company. Licensed, regulated payment partners transmit and settle every transfer; we never take custody of your funds.
How do I know my money is safe?
Because we never touch it. It moves through regulated partners the entire way, and your account itself has no password for anyone to steal.
Why is there no password?
Because passwords are the weakest thing about most accounts. You sign in with a one-time email code, a passkey, or Google instead.
Can I save the people I send to?
Yes. Set someone up once and they're there next time — no re-entering account details every month.
What if something goes wrong?
You reach a person, not a maze. And you reach them from inside the transfer you're worried about, not from a generic form.
Talk to us
A real person reads these.
Tell us what's going on — a route you wish we had, something that went wrong, or just a question you'd rather ask than guess at.